Canadian Outbound Traffic Outage
Incident
Report for Bandwidth
Resolved
At this time we’re considering this incident resolved. All impacted Canadian vendors have reported minimal impact if any. Rogers has advised there still may be intermittent issues for their customers, but that they are aware of that possibility at this time.
Update
Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.
Update
Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.
Monitoring
Bandwidth teams are observing stable and expected traffic behavior. We remain engaged with this impacted vendor to ensure a full resolution.
Update
Bandwidth teams continue to engage with this impacted vendor
Update
Bandwidth teams continue to engage with this impacted vendor.
Identified
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor. Messaging traffic is processing as expected. Voice traffic remains impacted.
Update
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor.
Update
Bandwidth teams continue to engage with this impacted vendor.
SMS and MMS messages via Rogers may fail to deliver as expected at this time.
SMS and MMS messages via Rogers may fail to deliver as expected at this time.
Investigating
We’re currently experiencing some failures on outbound traffic to Canadian numbers due to an incident on a vendors network. Relevant teams are engaged with our vendors to investigate mitigation during this incident.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4)) and United States Outbound Calling Services (Outbound Calling (SIP) - United States).