The issue affecting appointments scheduled outside of availability has been fully resolved. These errors were caused by an update to the disclaimer that is shown in the Backoffice when an appointment is scheduled outside of the set staff member's availability. Some users needed to reset their cache before seeing this fix in place on their account.
Posted Sep 12, 2022 - 11:36 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 30, 2022 - 15:56 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 30, 2022 - 15:24 EDT
Investigating
We are currently investigating this issue. Users may try booking new appointments through the client scheduler as a temporary workaround until an overall fix is issued.