This incident is resolved. The fix has been deployed to all customer nodes.
No further action required.
Posted Feb 03, 2023 - 11:19 CET
Monitoring
The development team has a positive progress in the resolution of the incident. We are working on platform stabilisation before deploying the permanent fix.
Posted Feb 02, 2023 - 08:58 CET
Update
The problem has been identified and the fix is in testing. After the tests are passed the solution will be applied to all the unreachable Exalate instances. No action required from the users.
Posted Feb 01, 2023 - 15:00 CET
Investigating
Exalate service can be unavailable for some cloud-based environments. We identified errors related to memory usage and currently working on the resolution with the highest priority.
In case you are experiencing issues accessing Exalate on your instance, feel free to contact Exalate Support.
Posted Feb 01, 2023 - 10:32 CET
This incident affected: Exalate Cloud (connect.exalate.net (mapper)).