Jumio Status - 2024-01-25 Service Instability

2024-01-25 Service Instability - SGP DC

Incident Report for Jumio

Resolved

After careful monitoring, we are pleased to inform you that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Jan 25, 2024 - 15:12 UTC

Monitoring

We’re currently investigating the cause of our service interruption which includes all services on our SGP Data Center that have been unavailable between: 2024-01-25 13:48 UTC to 14:12 UTC. The only services that were available during the outage were the API Channel & Customer Portal.

Description:
At 13:48 UTC on 2024-01-25, we discovered an instability in our SGP DC.
At 14:12 UTC on 2024-01-25, Services became available, but we have them under monitoring.

We appreciate your patience during the incident.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Posted Jan 25, 2024 - 14:29 UTC

This incident affected: SGP data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Identity Verification Retrieval API, Identity Verification Callback, Customer Portal, Document Verification Processing, Fastfill API, Document Verification, Screening Service, KYX Processing, KYX Unified Portal, Authentication).