Following the restoration of AWS services, we have monitored and validated that all data processing has been completed successfully. For any usage information upload, we are working to verify data accuracy and integrity.
Posted Dec 08, 2021 - 14:41 UTC
Update
All the components are fully operational. The Totango system is still catching up, 90% of the data upload is done and data processing is in progress. We are monitoring the system's catch-up to its full completeness.
Posted Dec 08, 2021 - 11:28 UTC
Update
The AWS Northern Virginia data center was resolved and the Totango system is catching up. All the components are fully operational. We are monitoring the data upload and processing progress to its full recovery.
Posted Dec 08, 2021 - 07:58 UTC
Monitoring
The AWS Northern Virginia data center was resolved and the Totango system is catching up. We are monitoring its progress to its full recovery.
Posted Dec 08, 2021 - 06:34 UTC
Update
Due to an outage with the AWS Northern Virginia data center, our batch processing is currently stopped. This impacts integrations and background processing. Data should be processed upon AWS recovery. No data will be lost.
We expect a delay in campaign emails being sent out
Posted Dec 07, 2021 - 21:14 UTC
Identified
Due to an outage with the AWS Northern Virginia data center, our batch processing is currently stopped. This impacts integrations and background processing. Data should be processed upon AWS recovery. No data will be lost.
Posted Dec 07, 2021 - 18:25 UTC
This incident affected: Data Processing Pipelines, Data Collection Gateway, Campaigns, and Salesforce Connector.