On Tuesday 20th April 2021 from approximately 15:36 UTC until 19:49 UTC our authorization service provider Auth0 had a DB failure that affected all their customers within the US-1 region.
The impact to the Causaly Platform was users were not able to login and for users who were logged in, requests were slow and/or failing.
We will discuss this incident in depth internally and develop a plan to avoid such lasting outages to our authentication service in the future.
If you wish to view the full details about the Auth0 incident, the information can be found on the following link:
https://status.auth0.com/incidents/zvjzyc7912g5