We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again.
Posted Jun 10, 2022 - 00:10 UTC
Monitoring
The external provider has implemented a fix.
We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
We will update at 00:30 UTC
Posted Jun 09, 2022 - 23:44 UTC
Update
We're currently experiencing issues that are negatively impacting latency on check processing.
This is due to an external provider having issues at the moment and something unrelated to Onfido.
We will update at 00:00 UTC
Posted Jun 09, 2022 - 23:02 UTC
Identified
We've currently experiencing issues that are negatively impacting latency on check processing.
This is due to an external provider having issues at the moment and something unrelated to Onfido.
We will update at 23:00 UTC
Posted Jun 09, 2022 - 22:46 UTC
This incident affected: USA (us.onfido.com) (Document Verification, Facial Similarity), Canada (ca.onfido.com) (Document Verification, Facial Similarity), and Europe (onfido.com) (Document Verification, Facial Similarity, Right To Work).