Prisma Access GP GWs are facing orchestration issues

Incident Report for Prisma SASE

Resolved

This issue has been resolved
Posted 1 year ago. Jun 10, 2024 - 15:09 UTC

Monitoring

Palo Alto Engineering has restored service.
Posted 1 year ago. Jun 10, 2024 - 02:37 UTC

Update

The issue has been identified and Palo Alto engineering is working to restore service
Posted 1 year ago. Jun 10, 2024 - 02:15 UTC

Identified

Customers may see Prisma Access GP GWs autoscale failures. Customer may see their instances scaled down as a result of this issue. Palo Alto Engineering is involved and working to restore service
Posted 1 year ago. Jun 10, 2024 - 02:07 UTC
This incident affected: Prisma Access (MU/RN/SC) Data Plane - AMER (Argentina, Bolivia, Brazil Central, Brazil East, Brazil South, Canada Central, Canada East, Canada West, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Mexico Central, Mexico West, Panama, Paraguay, Peru, South America West (Lima)**, US Central, US Central (Chicago)**, US Central West, US East, US North Central, US Northeast, US Northwest, US South, US Southeast, US Southeast (Miami)**, US Southwest, US West, US West Central, Uruguay, Venezuela), Prisma Access (MU/RN/SC) Data Plane - APAC (Australia East, Australia South, Australia Southeast, Australia West (Perth)**, Bangladesh, Cambodia, Hong Kong, India North, India South, India West, Indonesia, Japan Central, Japan South, Malaysia, Myanmar, New Zealand, New Zealand (Auckland)**, Pakistan South, Pakistan West, Pakistan West (II), Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam), Prisma Access (MU/RN/SC) Data Plane - EMEA (Andorra, Austria, Bahrain, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France North, France South, Germany Central, Germany North, Germany South, Ghana, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands Central, Netherlands South, Nigeria, Nigeria (Lagos)**, Norway, Poland, Portugal, Qatar, Romania, Russia Central, Russia Northwest, Saudi Arabia, Senegal, Slovakia, Slovenia, South Africa Central, South Africa West, Spain Central, Spain East, Sweden, Switzerland, Turkey, UK, Uganda, Ukraine, United Arab Emirates, Uzbekistan), Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC (Australia Southeast, India West, Japan Central, Japan South, Singapore, Taiwan), and Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER (Brazil South, Canada East, US Central, US East, US Gov East, US Gov West, US Northwest, US South, US Southeast, US Southwest).
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