Azure - West Europe (Netherlands): INC0081113
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Incident end time: 07:05 UTC March 23, 2023
A root cause analysis (RCA) document will be published within ten business days.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Incident end time: 07:05 UTC March 23, 2023
A root cause analysis (RCA) document will be published within ten business days.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Incident end time: 07:05 UTC March 23, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Incident end time: 07:05 UTC March 23, 2023
Update
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Identified
Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 05:00 UTC March 23, 2023
Update
Current status:We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers in the specific region may experience issues with warehouse resumes.
Incident start time: 05:58 UTC March 23, 2023
Customer experience: Customers in the specific region may experience issues with warehouse resumes.
Incident start time: 05:58 UTC March 23, 2023
Investigating
Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customer in the specific region may experience issue with warehouse resume.
Incident start time: 05:58 UTC March 23, 2023
Customer experience: Customer in the specific region may experience issue with warehouse resume.
Incident start time: 05:58 UTC March 23, 2023
This incident affected: Azure - West Europe (Netherlands) (Snowflake Data Warehouse (Database)).