P1 - WhatsApp - Problems sending and receiving messages
Incident Report for iAdvize (HA)
Resolved
After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal.
Thanks a lot for your patience.
Posted Feb 07, 2023 - 16:45 CET
Monitoring
The situation is back to normal. Messages sent by visitors during the incident will be retrieved and distributed.
We are actively monitoring the situation.
Posted Feb 07, 2023 - 13:23 CET
Update
We are redeploying WhatsApp numbers gradually, starting with the ones with the most processing volume.
Posted Feb 07, 2023 - 13:12 CET
Identified
We are experiencing a problem sending and receiving on the WhatsApp channel for all numbers since 12:40pm CET. Our teams are mobilized to solve this problem.
Posted Feb 07, 2023 - 13:01 CET
This incident affected: Third Party Channels (WhatsApp).
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