Unable to Copy Previous Note

Incident Report for DrChrono

Resolved

This incident has been resolved. Thank you for your patience while our team investigated and fixed the issue. A root cause analysis will be available in the coming weeks attached to this status page incident.

Posted Sep 12, 2022 - 12:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 12, 2022 - 10:47 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 12, 2022 - 10:13 PDT

Investigating

We are currently investigating reports of the inability to use the Copy Previous Note feature. This does not appear to be affecting all users of the platform. Our team is looking into this with high priority. We will continue to post updates via this status page. Thank you for your patience.

Posted Sep 12, 2022 - 09:05 PDT

This incident affected: drchrono.com and drchrono iPad EHR.