Slow or Unresponsive

Incident Report for metapulse.com

Resolved

This incident has been resolved.

Posted Feb 23, 2021 - 17:12 EST

Monitoring

After increasing the memory of the database server the issue appears to be fixed.

Posted Feb 23, 2021 - 17:03 EST

Identified

The database server was running out of memory causing the queries to slow down and back up.

Posted Feb 23, 2021 - 16:45 EST

Update

We are continuing to investigate this issue.

Posted Feb 23, 2021 - 16:28 EST

Investigating

The web server is sometimes slow or unresponsive to requests. We are currently investigating this issue.

Posted Feb 23, 2021 - 15:55 EST

This incident affected: API, Web Site, and Database.