ShareFile customers may be experiencing latency in the application

Incident Report for ShareFile® Status Page

Resolved

We have completed steps to restore stability to the customer experience with ShareFile web and API.
No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/

Posted 24 days ago. May 07, 2025 - 16:00 EDT

Monitoring

We are seeing better performance based on team efforts to resolve and are actively monitoring.

Posted 24 days ago. May 07, 2025 - 15:54 EDT

Investigating

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

Posted 24 days ago. May 07, 2025 - 15:22 EDT

This incident affected: ShareFile®.