GCP - US East 4 (N. Virginia): INC0085441
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0085441
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using any of the native user interfaces.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
Incident end time: 04:29 UTC May 31, 2023
Preliminary root cause: A certificate configuration issue caused a subset of load-balancing infrastructure to become degraded.
Update
Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:00 UTC May 31, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:00 UTC May 31, 2023
Identified
Current status: We have identified the source of the issue with Snowsight, and we are developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 00:00 UTC May 31, 2023
Investigating
Current status: We've confirmed that there is an issue impacting the Snowsight service, and we are investigating to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:00 UTC May 31, 2023
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 00:00 UTC May 31, 2023
This incident affected: GCP - US East 4 (N. Virginia) (Snowsight).