Some line-items that are targeting creative schedules are uneditable
Incident Report for Xandr
Postmortem

Incident Summary

From approximately 19:28 UTC on May 5 to 22:35 UTC on May 7, 2021, some clients were unable to edit line-items that use creative schedules.

Scope of Impact

During the incident window, augmented line-items using creative schedules were uneditable in the Invest UI for a subset of customers.

Timeline (UTC)

2021-05-05 19:28: Incident started: Line-items with creative schedules are uneditable

2021-05-07 21:53: Incident escalated to Engineers

2021-05-07 22:35: Incident Resolved: Feature rolled back

Cause Analysis

The incident was caused by a new feature release.

Resolution Steps

Our engineers resolved the issue by turning off the new feature.

Next Steps

  • Ensure all edge cases are tested before feature release
Posted May 14, 2021 - 14:16 UTC

Resolved

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Posted May 07, 2021 - 22:41 UTC
Investigating

We are currently investigating the following issue:

  • Component(s): Console UI
  • Impact(s):
    • Unable to edit some Line-items in Invest
  • Severity: Minor Outage
  • Datacenter(s): Global

We will provide an update as soon as more information is available. Thank you for your patience.

Posted May 07, 2021 - 22:18 UTC