Investigating issues around parts of the application not working
Incident Report for UserTesting
Resolved
This issue is now fully resolved - thank you for your patience.
Posted Mar 15, 2023 - 14:12 PDT
Monitoring
Thank you for your patience! We have implemented a fix and are actively monitoring it.
Posted Mar 15, 2023 - 14:05 PDT
Identified
We believe we've identified the issue and are working on a fix.
Posted Mar 15, 2023 - 14:00 PDT
Update
We are continuing to investigate this issue.
Posted Mar 15, 2023 - 13:59 PDT
Investigating
We’re investigating various issues of the application not loading data correctly. We will update this page as we have more information about the status of the issue.
Posted Mar 15, 2023 - 13:59 PDT
This incident affected: Ordering (Test Launch Flow, Login Portal, App Uploading, App Hosting, App Distribution, iOS App Signing, Prototype Hosting, Information Architecture Tools), Recording Services (Android Recorder, iOS Recorder, Desktop Recorder, Live Conversations), Customer Dashboard (Dashboard, Study Results, Insights Summary), and Fulfillment Services (Tester Dashboard).