Quality of Service Disruption Alert

Incident Report for Maropost Marketing Cloud

Resolved

Our Engineering Team has confirmed that system health has been fully restored to baseline norms.

All systems should now be fully operational for all clients. Thank you for your patience as we worked through this.

A Post Mortem of this incident will be posted within 2 business days.

If you continue to experience issues, please submit a ticket with our Support Team via the contact form. https://support.maropost.com/hc/en-us/requests/new

Posted Jan 27, 2022 - 20:01 EST

Monitoring

Our Engineering Team has successfully implemented the solution to restore system availability for creating new campaigns. We are continuing to monitor system health to ensure that all aspects of our platform are fully recovered.

We apologize for the inconvenience, and will post an update as soon as we've confirmed the issue is fully resolved

Posted Jan 27, 2022 - 18:31 EST

Update

We are continuing to investigate this issue.

Posted Jan 27, 2022 - 17:26 EST

Investigating

At 17:10 Eastern Time Zone, we became aware of a service disruption affecting all clients attempting to create a new Email Campaign.

Our Engineering Team is currently assessing the impact. We will post a status update as quickly as possible.

We apologize for the impact to your business. Thank you for your patience as we work to resolve this issue.

Posted Jan 27, 2022 - 17:20 EST

This incident affected: Cloud Cluster (Application), App Cluster (Application), and Cloud1 Cluster (Application).