Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Apr 04, 2022 - 13:24 EDT
Monitoring
Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix.
All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Apr 04, 2022 - 13:21 EDT
Identified
We have identified the root cause of the issue and are taking measures to mitigate the impact.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Apr 04, 2022 - 13:16 EDT
Investigating
Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation which is linked with the mashery wildcard certificate update. Based on the available information at this time, we believe that following components are affected.
Mashery V2/V3 API OAuth- Creation and Refresh of existing Tokens Mashery Admin Dashboard
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Apr 04, 2022 - 12:55 EDT
This incident affected: API Management (Runtime, Design Time, Developer Portals, Reporting/Analytics) and TIBCO Cloud™ (Login).