Certificates are being provisioned and collected. Whilst there is still the occasional small delay in retrieving the certificate, this is well within normal operations.
Posted Mar 03, 2024 - 06:32 UTC
Monitoring
A fix for this issue has now been tested and deployed to all regions. Certificates should now be provisioned and collected, however there may be a delay between the request and collection. We will continue to monitor the situation.
Posted Mar 02, 2024 - 21:09 UTC
Identified
Engineers have identified the issue and are currently working on a fix. Next update will be given once fix has been tested and approved.
Posted Mar 02, 2024 - 20:22 UTC
Investigating
We are currently investigating this issue.
Posted Mar 02, 2024 - 18:27 UTC
Update
The Sectigo maintenance has now ended, however this has surfaced an issue with retrieving certificates. Engineers are investigating the issue, and we will update at 2100 UTC. Please not this will not affect existing O365, Google workspace or client side only users.
Posted Mar 02, 2024 - 18:27 UTC
Identified
Our certificate provider Sectigo is currently carrying out a datacenter switchover test. This means that until complete, they are unable to provision new certificates. This is expected to last until 2100 02/03. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard.
Posted Mar 02, 2024 - 09:49 UTC
This incident affected: Exclaimer Cloud: UK (Onboarding), Exclaimer Cloud: Australia (Onboarding), Exclaimer Cloud: Canada (Onboarding), Exclaimer Cloud: UAE (Onboarding), Exclaimer Cloud: Germany (Onboarding), Exclaimer Cloud: Europe (Onboarding), and Exclaimer Cloud: US (Onboarding).