We have identified that this issue is not affecting BIM 360 Team Mobile. However, it is impacting the ACC Mobile app within Autodesk Build and Autodesk Docs. For updates on the ACC Mobile app issue, please visit: https://health.autodesk.com/incidents/w0mbnk14x14y. Thank you for your patience and apologies for any inconvenience caused.
Posted Apr 04, 2024 - 09:32 PDT
Update
We are continuing to work on resolving this issue where customers are unable to access projects via the ACC mobile app as quickly as possible. Customers are requested to hold off on upgrading the ACC mobile app to version 7.26.x or above. We will provide an update as soon as we have more information to share.
Posted Apr 04, 2024 - 08:09 PDT
Update
We are continuing to work on resolving this issue where customers are unable to access projects via the ACC mobile app as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 04, 2024 - 07:35 PDT
Identified
We have identified the cause of the issue where customers are unable to access projects via the ACC mobile app. As a workaround, customers are advised to Uninstall and reinstall the app. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 04, 2024 - 06:39 PDT
Investigating
We are investigating an issue where customers are unable to access projects via the ACC mobile app. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.