DigitalPacific website and Phone Support Interruption

Incident Report for Digital Pacific

Resolved

This incident has been resolved.

Posted Dec 19, 2022 - 14:05 AEDT

Monitoring

A fix has been implemented for this issue and we are currently monitoring the results. We will provide more information once we have confirmed the issue is fully resolved.

Posted Dec 19, 2022 - 11:52 AEDT

Investigating

Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline. Additionally, ticket responses will be delayed until the issue is resolved.

The Digital Pacific website https://www.digitalpacific.com.au/ is also temporarily unavailable due to this issue.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.

Posted Dec 19, 2022 - 11:28 AEDT

This incident affected: Digital Pacific Website, Technical Support (Tickets), and Technical Support (Phone).