A fix was implemented in production today. Health checks and monitoring have confirmed that the service has returned to its stable state. This incident has been resolved.
Posted Dec 07, 2022 - 12:26 PST
Update
We are continuing to actively work on a fix for this issue.
Posted Nov 29, 2022 - 11:33 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 21, 2022 - 09:14 PST
Update
We are currently reviewing a code change that will be deployed to a non-production environment for testing.
Note: This is a low-priority incident with minimal impact. The incident priority was lowered to a non-major P3 incident after further analysis.
Posted Nov 14, 2022 - 07:00 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 07, 2022 - 07:08 PST
Update
During testing, we found some additional issues that are being addressed currently.
Posted Nov 02, 2022 - 12:50 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 31, 2022 - 09:25 PDT
Update
This issue is still being actively worked on. We are performing additional testing in the Staging environment.
Posted Oct 26, 2022 - 13:03 PDT
Update
The testing is still ongoing. Technical teams are monitoring and finalizing the changes before production implementation.
Posted Oct 24, 2022 - 12:38 PDT
Update
A solution has been found and the teams are testing and implementing it.
Posted Oct 21, 2022 - 16:47 PDT
Update
We are continuing to actively work on a fix for this issue.
Posted Oct 19, 2022 - 15:37 PDT
Update
Technical teams have developed a fix and will confirm the solution in our Dev/Test environments. Once verified, we will deploy the fix to Production.
Posted Oct 18, 2022 - 16:45 PDT
Identified
Incident Description: Some customers may experience issues while viewing reclamation opportunities in SaaS Manager. The impacted users can view the number of opportunities available to be reclaimed, but when they click to view the list, the webpage stays stuck on loading for a while, before it eventually times out. This is impacting both NA and EU.
Incident Priority: P3
Restoration activity: Technical teams have identified the potential issue and are working toward the resolution
Posted Oct 18, 2022 - 08:00 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US SaaS Manager) and Flexera One - IT Asset Management - Europe (IT Asset Management - EU SaaS Manager).