Zendesk Support Automation partially affected due to elevated traffic

Incident Report for Ultimate AI's System Uptime

Resolved

All systems are operational again and we will keep monitoring the situation.

Posted Mar 20, 2023 - 05:18 CET

Update

We are continuing to monitor for any further issues.

Posted Mar 20, 2023 - 05:10 CET

Monitoring

The system is healthy again and we keep monitoring the situation.

Posted Mar 20, 2023 - 05:09 CET

Identified

We mitigated the issue by deactivating the affected bot which receives elevated traffic.

Posted Mar 20, 2023 - 04:56 CET

Investigating

We're seeing certain bots receiving elevated traffic. We're investigating what causes this issue.

Posted Mar 20, 2023 - 04:42 CET

This incident affected: Chat integrations (Zendesk Support Automation).