After thoroughly monitoring our systems we are marking this incident as resolved.
We once again apologize for the inconvenience. Your CrossEngage team.
Posted Dec 25, 2022 - 22:28 CET
Monitoring
Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours.
Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance.
Your CrossEngage team.
Posted Dec 25, 2022 - 20:31 CET
Update
We are continuing to investigate this issue.
Posted Dec 25, 2022 - 18:38 CET
Update
We are continuing to investigate this issue.
Posted Dec 25, 2022 - 18:08 CET
Investigating
Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected as well as login to the platform.
We have joined forces with our provider to resolve this and we will post an update as soon as possible.
Your CrossEngage team.
Posted Dec 25, 2022 - 18:01 CET
This incident affected: User Interface, Web tracking and APIs (API v1.0, API v2.0).