CallTower continues to reach out to affected customers to ensure the proper configuration changes are made and users are back online.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Posted Nov 08, 2022 - 11:10 MST
Monitoring
CallTower engineers have identified the issue and implemented a fix. We are reaching out and asking affected customers to retest now. If you are still having issues, please reach out to support@calltower.com.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Posted Nov 08, 2022 - 10:41 MST
Update
CallTower Engineers continue to investigate the issue. The issue appears to only be affecting a subset of our Skype for Business customers.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted Nov 08, 2022 - 10:11 MST
Investigating
CallTower is investigating reports of users getting an error when signing into Skype for business.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted Nov 08, 2022 - 09:40 MST
This incident affected: Skype for Business (Skype for Business - Voice).