Deutsche Post International Shipping API: Disruption of service

Incident Report for shipcloud

Resolved

This incident has been resolved.

Posted Dec 23, 2021 - 15:12 CET

Monitoring

The problem seems mostly resolved. We are still occasionally receiving timeouts and will keep monitoring the situation.

Posted Dec 23, 2021 - 14:16 CET

Identified

We have received the following update from the Deutsche Post:

> Dear customer,
>
> We would like to inform you that currently there are some errors when accessing our services.
> We are focused on fixing these errors and will inform you as soon as they are fixed.
>
> We apologize for any inconvenience this may have caused.
>
> Kind regards,
> Your API Team

Posted Dec 23, 2021 - 12:34 CET

Investigating

Deutsche Post International Shipping API requests are currently running into timeouts and errors.

Posted Dec 23, 2021 - 12:11 CET

This incident affected: Carrier APIs (DPAG).