After monitoring overnight, this incident is now closed
Posted May 13, 2021 - 09:59 AEST
Update
The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
Posted May 12, 2021 - 14:48 AEST
Monitoring
The outage impacting our upstream provider has mostly been resolved, however we are still experiencing delays with receiving emails sent to us during the outage. Our engineers are continuing to monitor the situation.
Posted May 12, 2021 - 14:47 AEST
Identified
Our engineers have identified an outage impacting our upstream provider. We're monitoring the situation closely but until this is resolved, access to Neto Support Hub and support cases will be impacted, phone support is still available.
We will be unable to respond to existing cases until this has been resolved. We apologise for any inconvenience and will provide an update as soon as we can.
Posted May 12, 2021 - 09:01 AEST
Investigating
Our engineers are investigating a potential service interruption to Neto Support Hub & Call Centre. We'll continue to update as we investigate.
Posted May 12, 2021 - 08:01 AEST
This incident affected: Help & Support Knowledge Base and Support Call Centre.