Some reports and filters might be inconsistent

Incident Report for Pipefy

Postmortem

Root Cause

Data maintenance was carried out and some data ended up not being processed

Resolution

Production was updated to a previous version.

Action Plan

Posted 1 year ago. Feb 23, 2024 - 18:19 UTC

Resolved

Synchronized data and no more synchronization delays.
Posted 1 year ago. Feb 19, 2024 - 16:41 UTC

Update

There may still be a delay in data synchronization of around 15/20 minutes.
We continue monitoring
Posted 1 year ago. Feb 19, 2024 - 16:03 UTC

Monitoring

The data was synchronized and we continued monitoring
Posted 1 year ago. Feb 19, 2024 - 15:50 UTC

Update

We are continuing to work on a fix for this issue.
Posted 1 year ago. Feb 19, 2024 - 15:17 UTC

Update

the data is still syncronizing
Posted 1 year ago. Feb 19, 2024 - 14:48 UTC

Update

The fix is being rolled out and we are syncronizing the data that was missing
Posted 1 year ago. Feb 19, 2024 - 14:10 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted 1 year ago. Feb 19, 2024 - 14:00 UTC

Investigating

Some reports and filters might not be showing all the results as expected. We are already investigating the root cause.
Posted 1 year ago. Feb 19, 2024 - 13:52 UTC
This incident affected: Features (Advanced Reports, Filters).