Platform Alerts
Incident Report for Anaplan
Postmortem

On October 7th Anaplan experienced a service disruption that intermittently prevented customers from accessing the administration service. Our engineers determined that connection errors affecting our authentication service were the primary cause of the customer disruption. Anaplan engineers investigating the connectivity issue pinpointed problems with network communications between our 2 data centers in North Virginia. The platform returned to normal operation, during the incident investigations, without any manual intervention.

The authentication service has since been migrated into our newer data center removing the dependency of the network link between our 2 data centers and so hopefully preventing this issue from re-occurring in future.Additionally, we are enhancing our monitoring and alerting strategy to ensure that issues of this nature are caught and mitigated before customers are impacted. We understand the impact to your business and appreciate your partnership and patience as we continuously improve the resilience of our platform. Thank you for being a valued customer.

Posted Nov 03, 2021 - 20:07 UTC

Resolved
We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Posted Oct 07, 2021 - 20:18 UTC
Monitoring
Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Posted Oct 07, 2021 - 20:02 UTC
Identified
We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Posted Oct 07, 2021 - 19:52 UTC
Update
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Posted Oct 07, 2021 - 19:26 UTC
Investigating
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Posted Oct 07, 2021 - 19:19 UTC