Issues with PSTN Call Me

Incident Report for BlueJeans by Verizon

Resolved

This incident has been resolved.

Posted Dec 22, 2020 - 16:30 PST

Monitoring

Engineers are continuing to work on implementing a fix, and please contact support for any Call Me feature issues.

Posted Dec 22, 2020 - 15:53 PST

Identified

The issue has been identified and Engineers are working on implementing the next steps on mitigating the issue.

Posted Dec 22, 2020 - 10:00 PST

Update

We are continuing to investigate this issue.

Posted Dec 22, 2020 - 09:00 PST

Update

We are continuing to investigate this issue.

Posted Dec 22, 2020 - 06:00 PST

Update

We are continuing to investigate this issue.

Posted Dec 22, 2020 - 02:48 PST

Investigating

We are currently investigating an issue where users are intermittently not able to connect the PSTN audio using the in-meeting Call Me function. As an alternative please use the PSTN dial-in option.

Posted Dec 21, 2020 - 23:04 PST

This incident affected: BlueJeans PSTN (Dial-in Phone Number).