| Service Status

What is this site?

We continuously monitor the status of our site and all related services. In the event of a service interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please email support@mode.com for assistance.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Site and API ? Operational
Data Source Connectivity - Direct Connect ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python & R ? Operational
Report Run Scheduler ? Operational
Reports and Dashboards ? Operational
Visual Explorer ? Operational
SQL Editor ? Operational
Third Party Dependency ? Operational
Ticketing System - Intercom ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Intermittent connection failures when running queries or reports
Resolved - We have implemented temporary remediations that we believe will prevent the failure from occurring. However, we are still investigating the root cause. Processing delays may occasionally occur while we work through the issue with our third party vendors.
Apr 8, 15:28 PDT
Update - We are continuing to investigate this issue in collaboration with our third-party providers. If you do encounter any connection related errors when running queries reports feel free to reach out to Mode Support (support@mode.com) so we can assist where possible. Thank you for your continued patience as we continue working towards a resolution.
Apr 5, 17:02 PDT
Update - We are continuing to investigate this issue internally and collaborating with third-party providers identify the issue and appropriate solution. Our recommendation remains to re-run queries or reports that fail with connection related errors. Feel free to reach out to Mode Support (support@mode.com) for any questions or concerns.
Apr 5, 09:16 PDT
Update - We are continuing to investigate this issue to identify the cause and possible solutions. If you encounter any connection related errors when running queries or reports please write in to Mode Support (support@mode.com) so we can assist.
Apr 3, 15:46 PDT
Investigating - We are currently investigating an issue where intermittent connection failures may occur when running queries or reports. If you encounter any connection error messages when running queries and reports please write in to Mode Support (support@mode.com) and retry the run.
Apr 3, 09:45 PDT
Scheduled emails not being sent to some recipients
Resolved - This incident has been resolved. Thank you for your patience as we worked to provide a solution.
Apr 8, 11:27 PDT
Monitoring - A fix has been implemented and we are actively monitoring the results on our end. If users are not receiving scheduled emails please write in to Mode Support (support@mode.com) so we can assist. Thank you for your continued patience as we continue resolving this issue.
Apr 5, 14:49 PDT
Update - We are continuing to investigate this internally to identify the source of the issue. We continue to recommend manually sharing reports where possible if a recipient has not received a scheduled email.
Apr 5, 09:18 PDT
Investigating - We are currently investigating an issue where some scheduled emails may not be sent to some recipients. We recommend sharing the emails manually to those users who have not received emails in their inbox while we look into this on our end. Please also reach out to Mode Support (support@mode.com) if you believe to be impacted by this.
Apr 4, 10:26 PDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Apr 4, 2024
Notebook library installation issues and outbound connections
Resolved - This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running the code to ensure everything is functioning correctly. Thank you for your patience.
Apr 4, 08:31 PDT
Update - We are continuing to investigate this issue.
Apr 4, 08:02 PDT
Investigating - We're currently experiencing issues with library installations in our Python and R notebooks, as well as establishing outbound connections. This may affect new and existing reports. Additionally, making API requests is also not functioning as expected.

Our team is actively investigating the root cause of this issue. We will provide further updates as we make progress in identifying and addressing the problem. In the meantime, please reach out to Mode Support (support@mode.com) for any additional questions or concerns.
Apr 4, 06:23 PDT
Apr 3, 2024
Apr 2, 2024

No incidents reported.

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