Video conversations are no longer displayed on the desk

Incident Report for iAdvize (HA)

Resolved

The problem was solved about 30 minutes ago.
During the incident, visitor and agent could exchange written messages but the video did not start correctly on the agent side.
After a monitoring period we confirm that the problem is back to normal and close this incident.

Posted Jul 06, 2022 - 16:59 CEST

Investigating

We have identified a problem on the Video channel.
Once the conversation is started on the visitor's side, it is not correctly displayed in the desk. We are currently investigating the problem.

Posted Jul 06, 2022 - 15:50 CEST

This incident affected: Conversation Panel (Conversation views) and Onsite Channels (Video).