Degraded Performance for Webhook Delivery Services

Incident Report for Solaris

Resolved

A fix was applied for the unplanned partial outage affecting Webhook Delivery Services. All operations are running within normal service levels.

Partner Impact Resolution:
• Partners will no longer experience Webhook delivery latency for multiple Event Types

Customer Impact Resolution:
• Customers will no longer experience delayed status changes for actions performed that depend on a Webhook response

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhooks

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted Nov 17, 2022 - 19:43 CET

Investigating

An unplanned partial outage for Webhook Delivery Services has been identified. We are working to restore the impacted services as soon as possible.

Partner Impact:
• Partners may experience Webhook delivery latency for multiple Event Types. Full incident impact under assessment

Customer Impact
• Customers may experience delayed status changes for actions performed that depend on a Webhook response

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

API Reference Documentation: To understand more about the impacted services, please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhooks

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted Nov 17, 2022 - 17:55 CET

This incident affected: Other and Digital Banking.