After careful monitoring, our team has found that all affected areas are fully restored, and the issue with knowledge base domains has been resolved. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 09, 2022 - 14:23 EDT
Monitoring
We are seeing systems return to normal and knowledge base URLs are loading as expected. Our team is continuing to monitor this situation as a third party vendor resolves the underlying issue. Please expect further updates within an hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 09, 2022 - 13:57 EDT
Identified
Kustomer is aware of an event affecting PROD1 platforms that may cause Kustomer knowledge bases to not load within the web browser. Our team has identified the problem and are working toward the resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com or through our chat if you have additional questions or concerns.
Posted Sep 09, 2022 - 13:16 EDT
Investigating
We are investigating an issue impacting the ability to load knowledge base sites for clients on Prod 1.
Posted Sep 09, 2022 - 12:58 EDT
This incident affected: Prod1 (US) (Knowledge base).