Videos are failing to load and returning 500 error
Incident Report for Thinkific
Resolved
This incident has been resolved.
Videos should be loading the course player successfully and accessible in the video library.
Posted Jul 19, 2022 - 13:42 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2022 - 10:47 PDT
Identified
The issue has been identified and we are currently working on implementing a fix.
Posted Jul 19, 2022 - 09:48 PDT
Investigating
Videos in the Course Player are failing to load and returning 500 error. The Video Library is also returning a 500 error. Our engineers are currently investigating the cause.
Posted Jul 19, 2022 - 08:15 PDT
This incident affected: Thinkific Application.
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