This issue was resulted from operating system security updates, which prevented the solution from being able to facilitate transactions.
Those settings were reverted and the issue was resolved.
Posted May 03, 2022 - 08:27 MDT
Resolved
This incident has been resolved.
Posted Mar 24, 2022 - 17:28 MDT
Monitoring
As of 2:37 p.m. MDT, Pulse processing has resumed, and we're continuing to monitor the issue.
Posted Mar 22, 2022 - 15:30 MDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 22, 2022 - 13:07 MDT
Update
PPMC transactions on the Mastercard network (which comprise the majority of traffic) are now flowing normally, but not those on the Pulse network. We're continuing investigation on this problem.
Posted Mar 22, 2022 - 10:02 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 22, 2022 - 09:35 MDT
Investigating
We are aware of an issue that may impact the ability of ProPay Mastercard users to pay or make ATM withdrawals. Our teams are assessing the extent of the issue we will provide an update shortly. We believe this only affects ProPay card holders only, with no impact on processing otherwise.
Posted Mar 22, 2022 - 09:04 MDT
This incident affected: Production Processing Solutions (Credit Card and ACH Processing) and Production Supporting Solutions (Bank Transfers).