Authentication unavailable in all systems due to third party outage.

Incident Report for Dialogue

Resolved

This incident has been resolved.

Posted Jan 07, 2022 - 23:51 EST

Monitoring

Our third party provider has applied the fix. We are monitoring the recovery.

Posted Jan 07, 2022 - 23:45 EST

Identified

At 7:38 PM we identified an outage with our authentication provider and raised the issue to them. They are working to resolve the issue momentarily.

Posted Jan 07, 2022 - 21:44 EST

This incident affected: CA (Dialogue Member Mobile Application, Care Platform, Dialogue Member Web Application, Admin Portal, Lumino Health Virtual Care Member Web Application, Consult + Member Web Application, Lumino Health Virtual Care Member Mobile Application, Consult + Member Mobile Application), EU (Care Platform (EU), Admin Portal (EU)), and Website (Dialogue).