The fix for this issue has been rolled out. Please delete and re-upload any affected image. You can tell an image is not correctly identified as an image if you don't see a preview or resolution information on the right hand side when you select the image in the filer.
Please reach out to support with any questions.
Thanks!
Posted Jun 08, 2022 - 09:29 EDT
Identified
We've identified a bug with the Bento Filer where users may be unable to add new image files to a component after uploading them to the Filer. This bug does not affect every new image file, and you may only occasionally encounter this issue. This bug also does not affect image files uploaded before the Filer update or PDF files.
With the new Bento Filer update, our developers added a verification process for images to ensure they are valid and of the right format. This new verification process has a third-party bug which marks some valid images as unknown and prevents you from being able to use those files as images.
We plan to release a fix for this issue by the end of this week, at which point we will update this status message. When the fix is released, users will need to delete and re-upload any image files that had this issue before the fix. Upon reupload, the files will be usable again.