SMS Service not working

Incident Report for DRACOON Cloud

Postmortem

There is no need for a postmortem as all information was already available and published at the time the incident was closed.

Posted Sep 11, 2021 - 18:59 CEST

Resolved

The problem was resolved and fixed permanently by exchanging the faulty keystore.
We updated our routines to persist the change and prevent further occurences.

Posted Nov 14, 2020 - 13:06 CET

Monitoring

We found a way to mitigate the problem and sending SMS is working again.
We are currently running some final tests.

Posted Nov 14, 2020 - 12:48 CET

Identified

The problem is caused by an incorrect certificate warning.
We are now working on fixing the problem.

Posted Nov 14, 2020 - 12:22 CET

Investigating

We are currently experiencing that sending SMS does not work.

Posted Nov 14, 2020 - 12:09 CET

This incident affected: Email and SMS (Instant messages).