All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Production ? Operational
90 days ago
100.0 % uptime
Today
Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Platform ? Operational
Portal Report 1.0 Operational
Email notifications ? Operational
Salesforce Connector Operational
Zendesk ? Operational
Avalara ? Operational
Chase Paymentech ? Operational
Paypal ? Operational
FDMS ? Operational
PayU ? Operational
Litle/Vantiv/WorldPay ? Operational
CardinalCommerce ? Operational
Knowledgebase ? Operational
Retain ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Staging : Maintenance Window on Monday, May 6, 2024 from 19:30 to 21:30 UTC May 6, 2024 19:30-21:30 UTC
Vindicia is declaring a staging maintenance window, from 19:30 to 21:30 UTC on Monday, May 6, 2024.

During this maintenance window, there will be up to 15 minutes of downtime between 19:30 and 21:30 UTC.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 03, 2024 - 20:44 UTC
Staging : Maintenance Window on Tuesday, May 7, 2024 from 19:30 to 21:30 UTC May 7, 2024 19:30-21:30 UTC
Vindicia is declaring a staging maintenance window, from 19:30 to 21:30 UTC on Tuesday, May 7, 2024.

During this maintenance window, there will be up to 15 minutes of downtime between 19:30 and 21:30 UTC.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Posted on May 03, 2024 - 20:45 UTC
Staging : Database Maintenance on Wednesday, May 8th 2024 May 8, 2024 06:00-06:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 03, 2024 - 20:11 UTC
Scheduled - Vindicia is declaring a Subscribe staging database maintenance window on Wednesday, May 8th 2024 at 6:00 AM UTC until Wednesday, May 8th 2024 at 6:10 AM UTC.

We do not anticipate any disruption to service during this process.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
May 03, 2024 - 08:42 UTC
Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
Production: Chase Paymentech Processing Delays Friday, April 26th, 2024
Resolved - The issue has been resolved. Chase Paymentech has confirmed that the problem has been rectified on their end.
Apr 27, 14:46 UTC
Investigating - Only Merchants using Chase Paymentech are impacted by this issue.

We are experiencing longer than normal processing times for Chase Paymentech some transactions.

Vindicia is working with Chase Paymentech to get additional updates.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.
Apr 27, 00:10 UTC
Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
PRODUCTION : Retain 2024:04 Deployment
Completed - The scheduled maintenance has been completed.
Apr 24, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled - Vindicia will deploy Retain 2024:04 to PRODUCTION from Tuesday, April 23rd, 2024 at 13:00 UTC until Wednesday, April 24th 2024 at 18:30 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 5, 16:58 UTC
PRODUCTION : Subscribe 2024:04 Deployment
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled - Vindicia will deploy Subscribe 2024:04 to PRODUCTION from Tuesday, April 23rd, 2024 at 13:00 UTC until Wednesday, April 24th, 2024 at 04:00 UTC.

We do not anticipate any disruption to service during this process.

The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotes

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 5, 16:58 UTC
Apr 23, 2024
Staging | Retain Rest API service degradation
Resolved - We would like to inform you that the issue is been resolved.

If you have any questions, please contact support@vindicia.com
Apr 23, 20:40 UTC
Investigating - Retain Transaction Rest API service is experiencing performance degradation in staging.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Apr 23, 16:27 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

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