Elevated error rates for Rewind backups on the BigCommerce platform

Incident Report for Rewind

Resolved

A fix was deployed for this issue and all BigCommerce backups are back to normal.

Posted Oct 11, 2019 - 15:37 EDT

Identified

The issue has been identified and engineers are working on a fix

Posted Oct 11, 2019 - 13:47 EDT

Investigating

We're investigating elevated error rates for Rewind backups on the BigCommerce platform. Our team is on it!

Posted Oct 11, 2019 - 13:29 EDT