Redtail CRM CKEditor Issue
Incident Report for Redtail Technology
Postmortem

The issue with CKEditor was identified to be related to a bad Cloudfront distribution. We mitigated this issue by no longer relying on that service to deliver the content. We sincerely apologize for any inconvenience this may have caused you.

Posted Apr 27, 2021 - 13:09 PDT

Resolved
We have identified the CKEditor issue to be an issue with one of the asset Cloud front distributions. We no longer use these distributions which resolves CKEditor loading issues. We sincerely apologize for any inconvenience this may have caused you.
Posted Apr 27, 2021 - 13:02 PDT
Investigating
Some users are experiencing issues with CKEditor due to factors outside of our immediate control. Our technical team is continuing to investigate the situation, looking for ways to alleviate issues as well as provide updates. We sincerely apologize for any inconvenience this issue may be causing to your daily operations.
Posted Apr 26, 2021 - 11:44 PDT
This incident affected: Redtail CRM.