Application Security
- Regularly scheduled security audits
- Regularly scheduled web application penetration tests
- Public-private key infrastructure with key management and key rotation
- SSAE 16 SOC 2 Type II certified
- ISAE 3402 certified
- Strong encryption of sensitive data at rest
Data Center Security
- SSAE 16 certified data center
- Comprehensive and regularly tested Disaster Recovery and Business Continuity plan
- See the complete list of AWS compliance here
Network Security
- Runtime environment hardening with restricted network access and security zones
- Data and network isolation between customers
- All agent/studio to Cloud communication using SSL/TLS encryption
Talend Cloud AWS Europe (Frankfurt) - Remote Engines / Cloud Engines log processing delayed
Incident
Report for Talend Cloud
Resolved
The TMC logs-delayed during the incident are now injected and available in TMC Web interface.
Update
The logs are now processing ok and we keep working on bringing back logs that were not processed during the performance degradation incident.
Monitoring
The TMC task log delivery is resolved and all new logs are processed in time. Some logs which were sent during the incident time could be still delayed and we are monitoring the results. We are working on injecting logs delayed during the incident
Update
We are continuing to work to resolve the issue and apologize for the inconvenience.
If you have any questions, please contact our support team at customercare@talend.com.
If you have any questions, please contact our support team at customercare@talend.com.
Update
We are continuing to work to resolve the issue and apologize for the inconvenience.
If you have any questions, please contact our support team at customercare@talend.com.
If you have any questions, please contact our support team at customercare@talend.com.
Update
We are continuing to work to resolve the issue and apologize for the inconvenience.
If you have any questions, please contact our support team at customercare@talend.com.
If you have any questions, please contact our support team at customercare@talend.com.
Investigating
We're experiencing a degraded performance on Talend Cloud Remote Engines and Cloud Engines at Talend Cloud AWS Europe (Frankfurt) region starting from 2:25 UTC. Some customers may experience the tasks log delivery delays but tasks executions are not impacted.
We are working to resolve this issue and apologize for the inconvenience.
If you have any questions, please contact our support team at customercare@talend.com.
We are working to resolve this issue and apologize for the inconvenience.
If you have any questions, please contact our support team at customercare@talend.com.
This incident affected: AWS - Europe (Frankfurt) (Cloud Engine Services, Remote Engine Services).