Traffic Data Not Showing in Calix Cloud Applications

Incident Report for Calix

Resolved

This incident has been resolved.

Posted May 18, 2022 - 11:02 PDT

Update

We are continuing to monitor for any further issues.

Posted May 18, 2022 - 10:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 18, 2022 - 10:02 PDT

Investigating

We are currently investigating reports that real-time traffic reports are showing no data. This can be seen in Support Cloud (CSC) from under the "Services" pane of a subscriber, and then "Traffic Reports". This can be seen in Operations Cloud (CCO) from under the "Traffic" heading in the top navigation bar. Additional details regarding this matter can be found on the Calix Community here:

https://community.calix.com/s/feed/0D54u00008UtXclCAF

Posted May 18, 2022 - 07:52 PDT

This incident affected: United States Applications (Calix Service Cloud (calixcloud.calix.com), Calix Operations Cloud) and Canada Applications (Calix Service Cloud (calixcloud-ca.calix.com), Calix Operations Cloud).