Delay with Rev Live Captions joining Zoom Meetings

Incident Report for Rev

Resolved

This incident has been resolved.

Posted Feb 02, 2021 - 21:12 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 02, 2021 - 15:09 PST

Monitoring

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users.

Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472.

This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Posted Feb 02, 2021 - 08:34 PST

This incident affected: Rev Live Captions for Zoom Meetings.