Delay in leads and stats

Incident Report for Unbounce

Resolved

This incident has been resolved.

Posted Jan 16, 2021 - 17:53 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2021 - 17:12 PST

Identified

Leads processing (including delivery to 3rd party integrations) is caught up now.

Stats are still delayed while systems are catching up.

Posted Jan 16, 2021 - 16:41 PST

Investigating

We are investigating some degraded performance in processing for Leads and Stats.

*No data loss is expected at this point*

Customers may experience:
* delays in seeing newly received leads in the Customer Portal
* delays in lead delivery to 3rd party integrations
* delays in seeing stats update in the Customer Portal

Posted Jan 16, 2021 - 16:09 PST

This incident affected: Web Application (app.unbounce.com) and Third-Party Integrations.