Please note that the issue that caused degradation of Mashery service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 01, 2021 - 17:16 EDT
Identified
We have identified the root cause of the issue and are taking measures to mitigate the impact.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Nov 01, 2021 - 17:09 EDT
Investigating
Please be advised that TIBCO is aware of intermittent login failures impacting some users who access Mashery developer portal through TIBCO Cloud using SSO/SAML integration. Using incognito browser and clearing cache and cookies frequently can be used as an interim workaround while we work on resolving the issue.
Only following Components are impacted: TIBCO Mashery Developer Portal logins through TIBCO Cloud using SSO integration
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Oct 29, 2021 - 19:46 EDT
This incident affected: API Management (Runtime, Design Time, Developer Portals, Reporting/Analytics).