Document processing has returned to normal operation, and the Platform Dashboard and Document Hub are responding as normal.
Posted Jun 10, 2022 - 04:56 UTC
Monitoring
Our document processing pipeline has begun handling documents again. Our systems are working through the queue of pending work now, and documents are being delivered.
Posted Jun 10, 2022 - 04:42 UTC
Update
The Platform Dashboard and Document Hub are experiencing degraded performance with elevated error rates. We're continuing to monitor as our upstream provider works to resolve the issue.
Posted Jun 10, 2022 - 04:35 UTC
Identified
Beginning at 10:53 EDT, document processing and delivery has been experiencing an outage due to issues with an upstream provider. Our other systems are currently not affected. Pending documents are being queued during the upstream issue, and will be processed and delivered once the system is operational again.
We're monitoring our systems and we'll update as the issue changes.
Posted Jun 10, 2022 - 04:15 UTC
This incident affected: Eleos Platform (Dashboard, Document delivery) and Document Hub and Drive Axle.