What products were affected and what was the impact?
Zonos Dashboard
Impact: CRITICAL
What timeframe did this issue occur?
| Date | Time |
|---|---|
| Jun 13, 2023] | 12:54 to 13:46 MDT |
How was the issue detected?
Internal reports of authorization failures and Dashboard becoming inaccessible.
What functionality was affected?
Zonos Dashboard was not accessible.
What problems did this cause?
Users were unable to access Dashboard to complete tasks.
What was the resolution of the problem and steps that are being taken for continued follow-up?
The issue was identified as an AWS Operational issue in the US-EAST-1 Region impacting an upstream service provider hosting our Front-End services for Dashboard. We were able to redeploy those services to an unaffected region to restore functionality.
What mitigation solutions will we put in place to prevent this issue from occurring in the future?
We are continually assessing and improving business continuity solutions throughout every layer of our tech stack to minimize downtime and automate recovery where possible.