Issue with Facebook Messenger integration

Incident Report for LiveChat

Resolved

Issue with the Messenger integration has been resolved

Posted Mar 23, 2021 - 13:41 CET

Monitoring

A fix has been implemented, we are monitoring results to make sure it's resolved

Posted Mar 23, 2021 - 11:53 CET

Investigating

Some of the licenses may encounter issues with Facebook Messenger integration; part of the chats may not be correctly transferred from Messenger to LiveChat. We are currently investigating the problems.

Posted Mar 23, 2021 - 11:15 CET

This incident affected: Integrations.